Website information
Website terms
Terms for using EHG’s public information and enquiry routes.
The starting point
Website information is general and does not create a therapist-client, trainer-client, dietetic, medical or referral relationship. A service relationship begins only after suitability, terms and practical arrangements have been agreed.
Information, not diagnosis
Resources and service pages are not individual medical advice, diagnosis or emergency guidance. Seek an appropriately qualified professional for personal assessment.
Enquiries and availability
Sending an enquiry does not guarantee acceptance, a particular professional, an appointment or an external referral. EHG may recommend another route where its services are unsuitable.
External links
Links to public services, retailers or future external providers are supplied for convenience. Their content, availability, privacy and terms are controlled by those organisations.
Fees and payment
Fees vary by service and are agreed before work begins. Nutrition prices are set after the free consultation because the proposed plan depends on the information gathered. Payment may be made by card, bank transfer, standing order or Direct Debit through the agreed TSB payment route. Payment may be due up to 30 days after the service, according to the terms supplied for that work.
Discounts and contributed support
Discounts may be available for students and people working with the NHS, military or emergency services. People may also contribute to the pay-it-forward scheme for a friend or a specified group. Information about contributing, allocation and administration is available through an EHG enquiry.
Cancellations, missed sessions and refunds
Forty-eight hours’ notice is preferred for cancellations so the appointment can be offered to someone else. Twenty-four hours’ notice is accepted. A missed-session charge of 50% may apply under the agreed service terms. An unused prepaid service is eligible for a full refund, subject to statutory rights and the final contract.
Service-specific terms
The relevant practitioner or provider supplies service terms and a professional complaints route before work begins. General questions about EHG or this website can be sent to Info@CoachDann.com.